At Red Lily, we are committed to maintaining the trust and confidence of all visitors to our websites.
We take your privacy seriously and take the measures available to us to provide our website visitors, customers and users with a safe and secure environment.
In this Privacy Policy, we provide details on when and why we collect personal information, the way we use them, the circumstances under which we may disclose them to other parties, and how we securely keep them.
Who We Are?
Your information is owned and controlled by Simply Prestige Pty Ltd T/A Red Lily in Australia. In this policy document, ‘we’ or ‘us’ means the information management officers who are responsible for controlling your information under this Policy.
This Privacy Policy applies to all the website domains Red Lily owns; they are; redlily.au, and redlily.com.au. In this document, the Red Lily website means all the website domains represent our brand ‘Red Lily’.
Information We Collect
We lawfully collect personal information of you that is necessary for our business to function and serve your requests. The information we collect and hold will depend upon the products and services you request from us and may include the information you provide to us when you purchase items from us. This information will include your name, address and contact details.
Generally, we will only use and disclose your personal information:
- To establish and maintain your relationship as a customer or partner of Red Lily.
- To provide the products and services you have requested from us.
- To administer and manage those products and services.
- To answer your inquiries.
- For direct marketing by email, specials on products or services you have shown interest in.
Cookies
The Red Lily website may set and access cookies on your computer. Cookies are used to provide our website and related systems with the necessary information, so we can efficiently provide the services you are requesting and most relevant to our audience. Cookies saved on your computer can be cleared at any time by going to your internet browser settings.
More details are in our Cookies Policy, here.
Website Comments And Reviews
When someone visits the Red Lily website, there may be an ability to submit comments or reviews on products, articles or pages. When a comment is submitted, we collect the data shown in the comments form, in addition to the visitor’s IP address and browser user agent string to help spam detection. The data relevant to your personal information, such as your name and email address, that you provided are stored in our secure server.
If you leave your name anonymous, you are entitled to use an alias to hide your identity completely.
The details are stored so that we can display your comments and reviews back to you and to the visitors who view the comments/reviews on the page you commented on.
We do not verify the information you entered, nor do we require verification of your identity.
Contact Us Form
You can approach us by filling out the Contact Us form. When you submit the form, the data you entered is transmitted to us, which we collect and review. We may also receive your IP address and browser user agent string to help with spam detection. The data relevant to your personal details, such as your name, telephone number and email address that you entered into the form, are stored in our server.
Depending on your query, we may contact you via your email address or telephone number and continue to answer any of your follow-up questions.
Newsletters
When you visit our site, purchase an item or register as a customer or partner, we provide you with the opportunity to subscribe to our mailing list so that we can correspond and update with you the details about new products, services and content added to the site and any other relevant offers.
These updates are sent to your email, at least once a week.
You may opt-out from receiving our future newsletters by contacting us anytime.
Your Profile
We may allow you the opportunity to have an online profile with us and to customize your preferences as the products and services we provide are relevant to you.
For users who register on our website, we also store the personal information they provide in their user profile. Users can view, edit, or delete their personal information at any time by logging into their profile. We can also see and edit that information.
Our Communication With You
If we contact you in any way without obtaining your prior consent, we will provide you with the opportunity to decline any further communications.
If you at any time receive any communication from ‘Red Lily’ that you would not like to receive, please Contact Us, and we will remove your name from our contact list.
Third-Parties
We will not sell your personal information to third parties under any circumstances.
However, in some circumstances where your IP address and other browser-related details may be obtained or shared with third-party companies critical in we serve your requests and purchases.
Google Analytics
When someone visits the Red Lily websites, we use a third-party service, Google Analytics.
Google Analytics is one of the most trusted analytics solutions on the internet used for helping webmasters to understand how visitors use the site and about the ways can improve visitor experience. With our permission, they collect standard internet log information and details of visitor behavior patterns.
We use Google Analytics to track data, such as the number of visitors to the various parts of the site and details related to their interactions with the site. This information is processed and provided to us in a way that does not identify anyone. We have not consented or allowed Google Analytics to make any attempt to find out the identities of visitors to our website.
Other Third-parties
Products and articles on our site may include embedded content (e.g. videos from YouTube.com, manufacturer or reseller). Embedded content from other websites behaves similarly as if the visitor has visited their website (e.g. YouTube.com).
These websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with that embedded content. If you are registered with those third parties and logged in to your account, they may also track your interaction with the embedded content.
Visitor reviews, comments and interactions with us may also be checked through an automated spam detection service.
Besides, from time to time, we test new features and make subtle changes to the way that the websites are delivered and to enhance user experience. During these tests, we may also use third-party software.
How Long Do We Retain Your Data?
Data we collect from you during the instances mentioned above are kept with us indefinitely. In this way, we can recognize and approve any follow-up visits to our site, purchases, reviews and comments automatically instead of holding them in a moderation queue.
Access To Your Information
You are entitled and can request us to view, amend, or delete the personal information that we hold about you. Email your request to our Data Protection Officer at hey@redlily.au, and we will work with you to remove any of the data we hold in our server.
Responsibilities
We will take reasonable steps to keep secure any personal information that we hold and to keep this information accurate and up to date.
However, the internet is not always a secure method of transmitting information. As such, Red Lily cannot accept responsibility for the security of information you send to us, or receive from us over the internet or for any unauthorized access or use of that information.
Future Changes To This Privacy Policy
We, at our sole discretion, may amend our Privacy Policy in the future in line with international rulings and legal requirements. Nevertheless, the most current version of the Policy will always be available to you on this webpage.
If we make a considerable change to this Policy, in our sole discretion, we will notify you by an update or may contact you by email, where possible.
Your Consent
By continuing to access our websites or use our products and services, you agree to be bound by our Terms and Conditions, including the terms of our Privacy Policy.
Our Contact Details
You can contact us using the Contact Us form or by emailing hey@redlily.au