Payment
What payment methods do you accept?
Are prices inclusive of GST?
If you are purchasing from another country, you may need to pay import taxes, depending on the jurisdiction.
Delivery
I want to place an order, what are the delivery fees?
I haven’t received my order confirmation. What should I do?
When placing an order, please ensure that a valid email address has been entered as part of your contact details. If you do so, you should receive an email confirmation of your order.
Please make sure to check the Spam Folder of your email service.
If you still can’t locate your order confirmation, please write to us at orders@redlily.au or Contact Us.
Contact Us
Do you offer refunds on defective items?
In the unlikely event of a defect, you may return the item to us at your cost, as per our Refund Policy.
Products and Stocks
Why are some stocks not available?
Though every care is taken to update our online shop regularly, we cannot guarantee the availability of items. In the event that we are unable to fulfil your order, we will notify you immediately with the proposed intervention.
Do you have a size guide?
Yes, here is our Size Guide.
Can we work together?
We love collaborations and partnerships. Please drop us an email at partners@redlily.au or Contact Us.
Do you offer wholesale purchasing?
Yes, we do. Please email us at partners@redlily.au or Contact Us.
Orders
Do I need to have an account with you to order?
In order to complete an order, you do need an account with us. This will allow you to receive updates and information on new releases, special promotions and tips.
We will never use your information for any third-party advertising as noted in our Privacy Policy.