By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlinks.
These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, partners and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Who We Are?
The information on this website is owned and controlled by Simply Prestige Pty Ltd (ACN 660 781 117) T/A Red Lily, Australia. In this document, ‘we’ or ‘us’ means the information management officers who are responsible for managing information under these terms and conditions and any associated policies.
These terms and conditions apply to all the website domains Red Lily owns; they are; redlily.au and redlily.com.au. In this document, ‘this website’ means all the website domains represent our brand ‘Red Lily’.
More details of About Us are here.
Our Content
The content of this website is included and not limited to its products available for sale, text, videos, images and graphics provided on this website.
Local and international copyright laws protect the content provided on this website.
The content is owned and stored by us, the Red Lily. If you wish to copy or download the content for personal or corporate use, you must contact us to seek permission in writing. Any use of the material without written permission from us is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.
Our Products And Services
We sell our own range of Red Lily products. However, in some cases, we may direct you to products listed by our partners. We may also direct you to relevant products sold by third-party websites and receive an affiliate commission.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Out-Of-Stock Products
There may be times when the product you have ordered is out of stock. In these cases, it may be impossible to fulfil your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
If a product you ordered turns out to be out-of-stock and you are happy to wait till we restock, then we will ship immediately when it is available.
In both of above situation, we will contact you, explain the situation, and offer you alternative products of similar style and quality if available.
If the product you purchased is out-of-stock and not available for immediate shipment, you are entitled to a full refund or store credit.
Accuracy. Completeness And Timeliness Of Information
While we endeavor to keep the information up to date and correct, we make no representations, warranties or guarantees, express or implied and are not responsible if the information made available on this site is not accurate, complete or current.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Colour Inaccuracies
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor’s display of any color or your interpretation of it will be accurate.
Typographical Errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
Red Lily shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the incorrect purchase.
Pricing And Accepted Payments
All Prices on Red Lily websites are in Australian Dollars (AUD).
Prices may be changed at our discretion and without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We reserve the right to limit the discounts or vouchers for certain products only.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We accept these methods of payment: VISA, MasterCard, PayPal, ZipPay and AfterPay. In addition, via PayPal, you may pay using a transaction/savings/cheque account or bank transfer.
Only our partners, designers, manufacturers, affiliates, wholesalers, influencers and employees are allowed to transfer money as a direct deposit to/from our bank account following an Invoice.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Red Lily reserves the right at any time after receipt of your order to accept or decline your order, or part of your order.
Occasionally, when an item is a one off, or low in stock, it may have been sold to another buyer in the few seconds before your order is confirmed. In this situation, it may look as if the item is part of your order, but our detailed records will show that it was sold to another customer just before your final order was recorded on the system. We apologies for this, and note it as one of the shortcomings of selling online.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Shipping
We ship Australia-wide, but not overseas.
Most orders will ship within 48 hours of payment excluding weekends and public holidays, provided the product ordered is in stock.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Red Lily as only an estimate.
In some circumstances, we may offer Free Shipping.
More details about shipping options are in our Shipping Policy.
Returns & Refunds
Please visit our Return & Refund Policy for more information.
Intellectual Property (IP)
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Red Lily.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Any claim on Intellectual Property related matters should follow the guidance on our IP Notice, providing all the documentary evidence noted there for our legal team to check and take necessary actions. Any incomplete or spammy claims will be ignored.
Disclaimer Of Warranties; Limitation Of Liability
Use of this website and its content is at your own risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We, the Red Lily, bear no liability for any information technology-, hardware- or software-related consequences to our website visitors as a result of visiting this website.
We also do not provide any warranties on the reliability, accuracy, comprehensiveness, or timeliness of the content, text, graphics, software, links, or communications provided on or through the use of this website.
We do not accept any liability for any damages resulting from the use of or inability to use of the website or its content.
We do not accept any responsibility or liability for any damages as the result of the way you submit, circulate, use or misuse information on our site through your own or third-party platforms, which may not be limited to social media platforms.
Indemnification
You agree to indemnify, defend and hold harmless Simply Prestige Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Circulation Of Our Content
You may share web links of our pages on social media platforms through the accounts managed by you in our website or in third-party websites. In doing so, you should not infringe or violate any rights, including trademark, copyright, privacy or any other rights noted above.
You circulate web links from this website to social media platforms at your own risk. Most importantly, we are not responsible for your operations or requirements to abide by the terms of use or policies of such third-party platforms. Before using any social media platform, you should review its terms of use and procedures, including its privacy policy.
It is strictly prohibited to circulate any links of this website while expressing hate, abuse, offence, bully, anyone or the content of this site, in any way, which could breach any international laws or regulations.
Communications With You
We do not respond to your queries and comments, if we, in our humble opinion, believe you breach or likely breach any of our Terms or Conditions.
We intend to respond to your queries and comments, we do so within three business days, but sometimes may not able to commit to this timeline due to circumstances beyond our control.
During communications with us and within the website, you should not transmit software viruses or spam designed to destroy, interrupt or limit the functionality of any software or this website.
Password Security
We may provide you with login details to access your profile. You as the person authorised to monitor and control your profile, is responsible for taking all reasonable steps to ensure that no unauthorized person has access to your login details, including its password.
In any event, if you believe your profile security is compromised; you should promptly inform us and work with us cooperatively to resolve the issue.
By contacting us, you grant us the right to transmit, monitor, retrieve, store, use and manage information saved in your profile.
Unaccepted Behaviours
The visitors to our website showing the following attributes are considered breaching the Terms and Conditions, and we, at our sole discretion, may ban from visiting the site, maintaining a user profile and may report to authorities.
That is when the website visitor or user,
- Use our content or web links in other third-party media including social media for any purpose in violating local, state, national or international laws;
- Post material that infringes on the intellectual property rights of others, the privacy or publicity rights of others;
- Post or circulate our web links or content with any material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity;
- After receiving a warning from us, continue to disrupt the normal flow of dialogue, or post reviews or comments that are not related to the topic being discussed;
- Post their personal advertisements, affiliate links, chain letters or pyramid schemes into the sections of this website;
- Impersonate another person;
- Distribute viruses or other harmful computer codes;
- Harvest, scrap or otherwise collect information about other users, including their email addresses;
- Allow or share with any other person or entity to use their identification for posting or viewing reviews or comments;
- Post the same note more than once or “spamming”; or
- Engage in any other action that restricts or inhibits any other person from using or enjoying the use of the site, third-party platforms, or which, in our judgment, exposes us or any of our clients to any risk or liability.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
As a part of the automated secure back-up systems we maintain, we do have the right to:
- Record any communication with our customers, clients and website visitors. This includes reviews or comments you leave in our web pages and any email or telephone communications.
- Investigate any complaint on communication or content of this site and to determine in its sole discretion to request the removal, remove or amend/correct such communication, material or content.
- Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms and Conditions.
- Terminate a user’s access to any or all of the site upon any breach of these Terms and Conditions by a website visitor or a user.
- Monitor, edit, disclose or complain about any communication on our website and a third-party platform about the content of our website.
- Edit or delete any communication posted on our site, regardless of whether such communication violates the above standards.
Advertisements And Links To Other Websites
We may promote affiliate products produced and sold by third-parties through our website.
Although we take reasonable efforts to clarify the quality of those products and services, we do not accept any responsibility for those products and services. You are recommended to do further ‘research’ and take independent specialist advice about the products and services we mentioned in this website before purchasing them to make sure they are relevant and suitable to your individual circumstances.
We do not take any responsibility for the accuracy of the third-party content we promote, provide links from our website or third-party advertisement as we do not represent those parties, although in some circumstances we may receive an affiliate commission, as per our Affiliate Disclosure.
Your use of third-party websites we linked from ours is at your own risk and subject to the terms and conditions of use for such sites. We do not recommend or endorse any product, service, or treatment on our website, as noted previously.
Our Sponsorship and Affiliate Disclosure is available here.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
Jurisdictions
We, the Red Lily, are based in and operate from Australia and, therefore, abide by the local laws and regulations. If you access the site from outside of the Commonwealth Of Australia, you do so at your own risk, and we do not assure the website’s compliance with the laws and regulations of your jurisdiction.
This website, its content and the way that content is presented to you may not be fully compliant with the laws and regulations of specific locations, countries and regions.
All the policies noted on this website, including these Terms and Conditions, are governed by the laws of South Australia, Australia. If any provision of these Terms and Conditions is found to be invalid by-laws and regulations of another jurisdiction, that invalidity shall not affect the validity of these Terms and Conditions, which shall remain in full force and effect.
Future Changes To Our Terms And Conditions
We, in our sole discretion, may amend our Terms and Conditions in the future in line with the needs, ruling and legal requirements. Nevertheless, the most current version of the policy will always be available to you on this web page.
If we make a considerable change to the Terms and Conditions, in our sole discretion, we will notify you by an update or contact you by email, where possible.
Your Consent
By continuing to access our website or use our services, you agree to be bound to the above Terms and Conditions of Use and any associated policies.
Our Contact Details
For more information, you can contact us using Contact Us form or by emailing hey@redlily.au